Terms of Service
Last updated: 31 May 2026
These terms govern your use of esouq, the B2B marketplace operated by esouq W.L.L. in the Sultanate of Oman. By creating an account or using the platform you agree to them.
1. Who we are
esouq is operated by esouq W.L.L., Muscat, Oman (CR-1284921). We provide a marketplace that connects verified Omani businesses with buyers — we are not a party to the deals struck between them.
2. Accounts & eligibility
You must provide accurate information and keep your credentials secure. You are responsible for activity under your account. You must be legally able to enter contracts in Oman.
3. Business listings & verification
Sellers must hold a valid commercial registration (CR). Our trust team reviews CR documents; the “verified” seal confirms the owner was authenticated, not that any specific product or claim is endorsed by esouq.
4. Transactions between users
Quotes, bookings, and orders are agreements between buyer and seller. esouq facilitates discovery and communication but does not guarantee any product, price, delivery, or outcome. Resolve disputes directly; we may assist where reasonable.
5. Subscriptions & payments
Paid business plans are billed through Thawani, our payment processor. Prices are in Omani Rial (OMR). Subscriptions renew per the plan you choose until cancelled; see your account for current status and invoices.
6. Acceptable use
Do not post unlawful, misleading, infringing, or harmful content; do not misuse another business’s identity; do not attempt to disrupt or scrape the platform. We may remove content or suspend accounts that break these rules.
7. Content & intellectual property
You retain ownership of content you upload (logos, photos, reels, text) and grant esouq a licence to host and display it to operate the service. The esouq brand and platform remain our property.
8. Disclaimers & liability
The platform is provided “as is”. To the extent permitted by Omani law, esouq is not liable for indirect or consequential losses, or for the acts of other users. Nothing limits liability that cannot be limited by law.
9. Suspension & termination
You may close your account at any time. We may suspend or terminate access for breach of these terms or to comply with the law. Some records may be retained as required by law or for legitimate business needs.
10. Governing law & contact
These terms are governed by the laws of the Sultanate of Oman, and disputes fall under the jurisdiction of its courts. Questions: contact us through the Help Centre.